Delivery - PETdirect.com.au Pet supplies | Pet products

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Shipments and returns

Packages are generally dispatched within 2-5 working days after receipt of payment and are shipped via Australia Post (courier in the Sydney Metro area) without tracking and drop-off without signature although generally orders over $100 are registered or sent by courier and are trackable. You will receive an email on the day your order is sent.

Delays may occur if items are out of stock or other unforseen circumstances but we will always do our best to ship your orders as quickly as possible. You may contact PETdirect for tracking details once your order has been dispatched. You can phone (02) 9715 6998 or email info@petdirect.com.au.

Shipping fees include handling and packing fees as well as postage/courier costs. Fees vary according to total weight of the shipment and destination.

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. There is maximum parcel weight of 20kg.

If you wish to order items that will weigh over 20kg please split your order. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Please advise us as soon as possible if items are missing, damaged or the wrong items are sent. You can phone (02) 9715 6998 or email info@petdirect.com.au if you have any concerns. Please do not return damaged or unwanted items until you have contacted PETdirect.com.au.

Great care is taken to minimise damage to shipments and all items are well-protected. However, some outer packages may be crushed in transit. This will generally not impact on the usability of the products contained within.